{"id":8433,"date":"2025-05-01T20:41:44","date_gmt":"2025-05-01T13:41:44","guid":{"rendered":"https:\/\/www.ablenet.co.th\/?p=8433"},"modified":"2025-05-01T20:53:56","modified_gmt":"2025-05-01T13:53:56","slug":"call_trace","status":"publish","type":"post","link":"https:\/\/www.ablenet.co.th\/en\/2025\/05\/01\/call_trace\/","title":{"rendered":"Call Tracing \u0e1a\u0e19 CUCM \u0e42\u0e14\u0e22\u0e43\u0e0a\u0e49 RTMT"},"content":{"rendered":"<p>\u0e1a\u0e17\u0e04\u0e27\u0e32\u0e21\u0e19\u0e35\u0e49\u0e08\u0e30\u0e41\u0e19\u0e30\u0e19\u0e33\u0e27\u0e34\u0e18\u0e35\u0e01\u0e32\u0e23\u0e40\u0e01\u0e47\u0e1a Traces logs \u0e43\u0e19\u0e23\u0e30\u0e1a\u0e1a Cisco Unified Communications Manager (CUCM) \u0e0b\u0e36\u0e48\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e40\u0e2b\u0e25\u0e48\u0e32\u0e19\u0e35\u0e49\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e42\u0e22\u0e0a\u0e19\u0e4c\u0e21\u0e32\u0e01\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23 Troubleshoot \u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e15\u0e48\u0e32\u0e07\u0e46 \u0e17\u0e35\u0e48\u0e40\u0e01\u0e34\u0e14\u0e02\u0e36\u0e49\u0e19 \u0e2b\u0e23\u0e37\u0e2d\u0e40\u0e27\u0e25\u0e32\u0e15\u0e49\u0e2d\u0e07\u0e2a\u0e48\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e43\u0e2b\u0e49 Cisco TAC engineer \u0e0a\u0e48\u0e27\u0e22\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e1b\u0e31\u0e0d\u0e2b\u0e32<\/p>\n<p>\u0e01\u0e48\u0e2d\u0e19\u0e08\u0e30\u0e40\u0e01\u0e47\u0e1a Trace logs \u0e44\u0e14\u0e49 \u0e40\u0e23\u0e32\u0e15\u0e49\u0e2d\u0e07\u0e15\u0e34\u0e14\u0e15\u0e31\u0e49\u0e07\u0e42\u0e1b\u0e23\u0e41\u0e01\u0e23\u0e21\u0e0a\u0e37\u0e48\u0e2d\u0e27\u0e48\u0e32 Real-Time Monitoring Tool (RTMT) \u0e01\u0e48\u0e2d\u0e19 \u0e0b\u0e36\u0e48\u0e07\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16 Download \u0e44\u0e14\u0e49\u0e08\u0e32\u0e01 Cisco CUCM \u0e17\u0e35\u0e48\u0e40\u0e21\u0e19\u0e39 Application -&gt; Plugins \u0e41\u0e25\u0e30\u0e15\u0e34\u0e14\u0e15\u0e31\u0e49\u0e07\u0e15\u0e32\u0e21 Wizard \u0e02\u0e2d\u0e07\u0e42\u0e1b\u0e23\u0e41\u0e01\u0e23\u0e21<\/p>\n<p><strong>1. \u0e40\u0e23\u0e34\u0e48\u0e21\u0e15\u0e49\u0e19\u0e14\u0e49\u0e27\u0e22\u0e01\u0e32\u0e23\u0e40\u0e02\u0e49\u0e32\u0e44\u0e1b\u0e17\u0e35\u0e48\u0e40\u0e21\u0e19\u0e39 Cisco Unified Serviceability \u0e41\u0e25\u0e30\u0e44\u0e1b\u0e17\u0e35\u0e48 Trace &gt; Configuration \u0e08\u0e32\u0e01\u0e19\u0e31\u0e49\u0e19<\/strong><\/p>\n<p>\u0e40\u0e25\u0e37\u0e2d\u0e01 <strong>server<\/strong> \u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23 -&gt; \u0e40\u0e25\u0e37\u0e2d\u0e01 <strong data-start=\"506\" data-end=\"521\">CM Services<\/strong>\u00a0 -&gt; \u0e40\u0e25\u0e37\u0e2d\u0e01 <strong data-start=\"557\" data-end=\"578\">Cisco CallManager<\/strong><\/p>\n<p>\u0e17\u0e33\u0e40\u0e04\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e2b\u0e21\u0e32\u0e22\u0e16\u0e39\u0e01\u0e17\u0e35\u0e48\u0e40\u0e21\u0e19\u0e39 <strong>Trace On<\/strong><\/p>\n<p>\u0e16\u0e49\u0e32\u0e21\u0e35 CUCM \u0e21\u0e35\u0e2b\u0e25\u0e32\u0e22 Server (Cluster) \u0e43\u0e2b\u0e49\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e17\u0e35\u0e48\u0e15\u0e31\u0e27\u0e2d\u0e37\u0e48\u0e19\u0e46 \u0e41\u0e25\u0e30\u0e17\u0e33\u0e27\u0e34\u0e18\u0e35\u0e01\u0e32\u0e23\u0e40\u0e14\u0e35\u0e22\u0e27\u0e01\u0e31\u0e19<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-8435 size-full aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/01.png\" alt=\"\" width=\"785\" height=\"879\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/01.png 785w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/01-268x300.png 268w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/01-768x860.png 768w\" sizes=\"(max-width: 785px) 100vw, 785px\" \/><\/p>\n<p><strong>2. \u0e40\u0e1b\u0e34\u0e14 RTMT \u0e41\u0e25\u0e30 \u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e15\u0e48\u0e2d\u0e40\u0e02\u0e49\u0e32\u0e44\u0e1b\u0e17\u0e35\u0e48 Server \u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32<\/strong><\/p>\n<p>\u0e44\u0e1b\u0e17\u0e35\u0e48\u0e40\u0e21\u0e19\u0e39 <strong><span class=\"important\">System<\/span> \u00a0<span class=\"important\">-&gt; Tools -&gt; Trace &amp; Log Central -&gt; Collect Files -&gt; \u0e41\u0e25\u0e30\u0e40\u0e25\u0e37\u0e2d\u0e01 Cisco CallManager -&gt; Next<\/span><\/strong><\/p>\n<p><img decoding=\"async\" class=\"wp-image-8436 size-large aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/02-1024x565.png\" alt=\"\" width=\"1024\" height=\"565\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/02-1024x565.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/02-300x165.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/02-768x424.png 768w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/02-1536x847.png 1536w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/02.png 1672w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><strong>3. \u0e17\u0e33\u0e40\u0e04\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e2b\u0e21\u0e32\u0e22\u0e16\u0e39\u0e01\u0e17\u0e35\u0e48 <span class=\"important\">Event Viewer -&gt; Application Log<\/span>\u00a0and\u00a0<span class=\"important\">Event Viewer -&gt; System Log<\/span> services<\/strong><\/p>\n<p><img decoding=\"async\" class=\"wp-image-8437 size-full aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/03.png\" alt=\"\" width=\"613\" height=\"560\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/03.png 613w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/03-300x274.png 300w\" sizes=\"(max-width: 613px) 100vw, 613px\" \/><\/p>\n<p><strong>4. \u0e40\u0e25\u0e37\u0e2d\u0e01\u0e0a\u0e48\u0e27\u0e07\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23 \u0e41\u0e25\u0e30\u0e40\u0e25\u0e37\u0e2d\u0e01 Folder \u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e40\u0e01\u0e47\u0e1a\u0e44\u0e1f\u0e25\u0e4c \u0e08\u0e32\u0e01\u0e19\u0e31\u0e49\u0e19 \u0e01\u0e14 Finish\u00a0<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8438 size-full aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/04.png\" alt=\"\" width=\"609\" height=\"557\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/04.png 609w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2025\/05\/04-300x274.png 300w\" sizes=\"(max-width: 609px) 100vw, 609px\" \/><\/p>\n<p>\u0e2b\u0e25\u0e31\u0e07\u0e08\u0e32\u0e01\u0e23\u0e30\u0e1a\u0e1a Generate files \u0e40\u0e2a\u0e23\u0e47\u0e08\u0e41\u0e25\u0e49\u0e27 \u0e08\u0e30 Save \u0e44\u0e1b\u0e17\u0e35\u0e48 Folder \u0e17\u0e35\u0e48\u0e40\u0e23\u0e32\u0e44\u0e14\u0e49\u0e40\u0e25\u0e37\u0e2d\u0e01\u0e44\u0e27\u0e49<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0e1a\u0e17\u0e04\u0e27\u0e32\u0e21\u0e19\u0e35\u0e49\u0e08\u0e30\u0e41\u0e19\u0e30\u0e19\u0e33\u0e27\u0e34\u0e18\u0e35\u0e01\u0e32\u0e23\u0e40\u0e01\u0e47\u0e1a Traces logs \u0e43\u0e19\u0e23\u0e30\u0e1a\u0e1a Cisco Unified Communications Manager (CUCM) \u0e0b\u0e36\u0e48\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e40\u0e2b\u0e25\u0e48\u0e32\u0e19\u0e35\u0e49\u0e21\u0e35\u0e1b\u0e23\u0e30\u0e42\u0e22\u0e0a\u0e19\u0e4c\u0e21\u0e32\u0e01\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e01\u0e32\u0e23 Troubleshoot \u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e15\u0e48\u0e32\u0e07\u0e46 \u0e17\u0e35\u0e48\u0e40\u0e01\u0e34\u0e14\u0e02\u0e36\u0e49\u0e19 \u0e2b\u0e23\u0e37\u0e2d\u0e40\u0e27\u0e25\u0e32\u0e15\u0e49\u0e2d\u0e07\u0e2a\u0e48\u0e07\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e43\u0e2b\u0e49 Cisco TAC engineer \u0e0a\u0e48\u0e27\u0e22\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e1b\u0e31\u0e0d\u0e2b\u0e32 \u0e01\u0e48\u0e2d\u0e19\u0e08\u0e30\u0e40\u0e01\u0e47\u0e1a Trace logs \u0e44\u0e14\u0e49 \u0e40\u0e23\u0e32\u0e15\u0e49\u0e2d\u0e07\u0e15\u0e34\u0e14\u0e15\u0e31\u0e49\u0e07\u0e42\u0e1b\u0e23\u0e41\u0e01\u0e23\u0e21\u0e0a\u0e37\u0e48\u0e2d\u0e27\u0e48\u0e32 Real-Time Monitoring Tool (RTMT) \u0e01\u0e48\u0e2d\u0e19 \u0e0b\u0e36\u0e48\u0e07\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16 Download \u0e44\u0e14\u0e49\u0e08\u0e32\u0e01 Cisco CUCM \u0e17\u0e35\u0e48\u0e40\u0e21\u0e19\u0e39 Application -&gt; Plugins \u0e41\u0e25\u0e30\u0e15\u0e34\u0e14\u0e15\u0e31\u0e49\u0e07\u0e15\u0e32\u0e21 Wizard \u0e02\u0e2d\u0e07\u0e42\u0e1b\u0e23\u0e41\u0e01\u0e23\u0e21 1. \u0e40\u0e23\u0e34\u0e48\u0e21\u0e15\u0e49\u0e19\u0e14\u0e49\u0e27\u0e22\u0e01\u0e32\u0e23\u0e40\u0e02\u0e49\u0e32\u0e44\u0e1b\u0e17\u0e35\u0e48\u0e40\u0e21\u0e19\u0e39 Cisco Unified Serviceability \u0e41\u0e25\u0e30\u0e44\u0e1b\u0e17\u0e35\u0e48 Trace &gt; Configuration \u0e08\u0e32\u0e01\u0e19\u0e31\u0e49\u0e19 \u0e40\u0e25\u0e37\u0e2d\u0e01 server \u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23 -&gt; \u0e40\u0e25\u0e37\u0e2d\u0e01 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":8441,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[683,63,685,687,69,689,682,686,688,684],"class_list":["post-8433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-call-tracing","tag-cisco","tag-cisco-callmanager","tag-cisco-uc","tag-cucm","tag-real-time-monitoring-tool","tag-rtmt","tag-unified-communication","tag-voice-network","tag-voip-troubleshooting"],"_links":{"self":[{"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/posts\/8433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/comments?post=8433"}],"version-history":[{"count":5,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/posts\/8433\/revisions"}],"predecessor-version":[{"id":8443,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/posts\/8433\/revisions\/8443"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/media\/8441"}],"wp:attachment":[{"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/media?parent=8433"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/categories?post=8433"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/tags?post=8433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}