{"id":3759,"date":"2023-05-02T09:36:02","date_gmt":"2023-05-02T09:36:02","guid":{"rendered":"https:\/\/www.ablenet.co.th\/?p=3759"},"modified":"2023-05-23T09:57:27","modified_gmt":"2023-05-23T09:57:27","slug":"fix_unrigis_cti","status":"publish","type":"post","link":"https:\/\/www.ablenet.co.th\/en\/2023\/05\/02\/fix_unrigis_cti\/","title":{"rendered":"CTI route point and CTI ports not registering \u2013 UCCX 10.5 and CUCM 10.5"},"content":{"rendered":"<p>\u0e01\u0e48\u0e2d\u0e19\u0e2b\u0e19\u0e49\u0e32\u0e19\u0e35\u0e49 \u0e1c\u0e21\u0e44\u0e14\u0e49\u0e44\u0e1b Migrate \u0e41\u0e25\u0e30 Upgrade \u0e23\u0e30\u0e1a\u0e1a IVR \u0e1a\u0e19 Cisco Unified Contact Center Express (UCCX) \u0e02\u0e2d\u0e07\u0e42\u0e23\u0e07\u0e07\u0e32\u0e19 \u0e41\u0e25\u0e30 \u0e42\u0e23\u0e07\u0e1e\u0e22\u0e32\u0e1a\u0e32\u0e25 \u0e0b\u0e36\u0e48\u0e07\u0e17\u0e31\u0e49\u0e07\u0e2a\u0e2d\u0e07\u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49 Cisco Unified Communications Manager (CUCM : IPBX \u0e02\u0e2d\u0e07 Cisco) \u0e41\u0e25\u0e30 UCCX \u0e40\u0e27\u0e2d\u0e23\u0e4c\u0e0a\u0e31\u0e48\u0e19 10.5 \u0e0b\u0e36\u0e48\u0e07\u0e43\u0e19\u0e01\u0e32\u0e23\u0e04\u0e38\u0e22\u0e01\u0e31\u0e19\u0e23\u0e30\u0e2b\u0e27\u0e48\u0e32\u0e07 CUCM \u0e41\u0e25\u0e30 UCCX \u0e08\u0e30\u0e04\u0e38\u0e22\u0e1c\u0e48\u0e32\u0e19 CTI Route point \u0e01\u0e31\u0e1a CTI port \u0e1b\u0e23\u0e32\u0e01\u0e0f\u0e27\u0e48\u0e32\u0e2b\u0e25\u0e31\u0e07\u0e08\u0e32\u0e01 Migrate VM \u0e44\u0e1b\u0e22\u0e31\u0e07 Server \u0e43\u0e2b\u0e21\u0e48\u0e40\u0e23\u0e35\u0e22\u0e1a\u0e23\u0e49\u0e2d\u0e22 \u0e1b\u0e23\u0e32\u0e01\u0e0f\u0e27\u0e48\u0e32 CTI Route point \u0e01\u0e31\u0e1a CTI port \u0e44\u0e21\u0e48\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16 Register \u0e1a\u0e19 CUCM \u0e44\u0e14\u0e49 \u0e2b\u0e25\u0e31\u0e07\u0e08\u0e32\u0e01\u0e01\u0e32\u0e23\u0e04\u0e49\u0e19\u0e2b\u0e32\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e01\u0e47\u0e1e\u0e1a\u0e27\u0e48\u0e32 \u0e21\u0e31\u0e19\u0e04\u0e37\u0e2d\u0e1a\u0e31\u0e04\u0e19\u0e31\u0e48\u0e19\u0e40\u0e2d\u0e07 \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e2d\u0e48\u0e32\u0e19\u0e44\u0e14\u0e49 \u0e08\u0e32\u0e01\u0e25\u0e34\u0e49\u0e07\u0e19\u0e35\u0e49\u0e04\u0e23\u0e31\u0e1a (<a href=\"https:\/\/tools.cisco.com\/bugsearch\/bug\/CSCuq26061\">https:\/\/bst.cloudapps.cisco.com\/bugsearch\/bug\/CSCuq26061<\/a>) \u0e0b\u0e36\u0e48\u0e07\u0e27\u0e34\u0e18\u0e35\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e44\u0e02\u0e21\u0e35\u0e14\u0e31\u0e07\u0e19\u0e35\u0e49\u0e04\u0e23\u0e31\u0e1a<\/p>\n<p><strong>1. \u0e04\u0e2d\u0e19\u0e1f\u0e34\u0e01 Common Device Configuration \u0e42\u0e14\u0e22\u0e43\u0e0a\u0e49 IP Addressing Mode \u0e40\u0e1b\u0e47\u0e19 IPv4 only\u00a0<\/strong><\/p>\n<p>Step 1 : \u0e44\u0e1b\u0e17\u0e35\u0e48 Device &gt; Device Settings &gt; Common Device Configuration &gt; Add New<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-4922\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-1-1024x434-1.png\" alt=\"\" width=\"1024\" height=\"434\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-1-1024x434-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-1-1024x434-1-300x127.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-1-1024x434-1-768x326.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Step 2 : \u0e15\u0e31\u0e49\u0e07\u0e0a\u0e37\u0e48\u0e2d \u0e41\u0e25\u0e30\u0e40\u0e25\u0e37\u0e2d\u0e01 IP Addressing Mode \u0e40\u0e1b\u0e47\u0e19\u00a0<strong>IPv4 only\u00a0<\/strong><\/p>\n<p>Step 3 : Save<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-4921\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-2-1024x456-1.png\" alt=\"\" width=\"1024\" height=\"456\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-2-1024x456-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-2-1024x456-1-300x134.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-2-1024x456-1-768x342.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><strong>2. \u0e40\u0e2d\u0e32 Common Device Configuration \u0e17\u0e35\u0e48\u0e2a\u0e23\u0e49\u0e32\u0e07 \u0e44\u0e1b\u0e43\u0e2a\u0e48\u0e17\u0e35\u0e48 \u00a0UCCX CTI Ports \u0e41\u0e25\u0e30 Agent Phones \u0e43\u0e19 CUCM<\/strong><\/p>\n<p>Step 1 : \u0e44\u0e1b\u0e17\u0e35\u0e48 Device &gt; Phone &gt; \u0e40\u0e25\u0e37\u0e2d\u0e01 CTI Ports \u0e41\u0e25\u0e30 Agent Phone<\/p>\n<p>Step 2 : \u0e17\u0e35\u0e48 Common Device Configuration \u0e40\u0e25\u0e37\u0e2d\u0e01 \u0e2d\u0e31\u0e19\u0e43\u0e2b\u0e21\u0e48\u0e17\u0e35\u0e48\u0e2a\u0e23\u0e49\u0e32\u0e07<\/p>\n<p>Step 3 : Save and Reset<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-4920\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-3-1024x456-1.png\" alt=\"\" width=\"1024\" height=\"456\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-3-1024x456-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-3-1024x456-1-300x134.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-3-1024x456-1-768x342.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><strong>3. \u0e40\u0e2d\u0e32 Common Device Configuration \u0e17\u0e35\u0e48\u0e2a\u0e23\u0e49\u0e32\u0e07 \u0e44\u0e1b\u0e43\u0e2a\u0e48\u0e17\u0e35\u0e48\u00a0 CTI Route Points \u0e43\u0e19 CUCM<\/strong><\/p>\n<p>Step 1 : \u0e44\u0e1b\u0e17\u0e35\u0e48 Device &gt; CTI Route Point &gt; \u0e40\u0e25\u0e37\u0e2d\u0e01 CTI Route Point \u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4919\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-4-1024x458-1.png\" alt=\"\" width=\"1024\" height=\"458\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-4-1024x458-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-4-1024x458-1-300x134.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-4-1024x458-1-768x344.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Step 2 : \u0e17\u0e35\u0e48 Common Device Configuration \u0e40\u0e25\u0e37\u0e2d\u0e01 \u0e2d\u0e31\u0e19\u0e43\u0e2b\u0e21\u0e48\u0e17\u0e35\u0e48\u0e2a\u0e23\u0e49\u0e32\u0e07<\/p>\n<p>Step 3 : Save and Reset<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4918\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-5-1024x446-1.png\" alt=\"\" width=\"1024\" height=\"446\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-5-1024x446-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-5-1024x446-1-300x131.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-5-1024x446-1-768x335.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><strong>4. Restarted Cisco UCCX Engine Service<\/strong><\/p>\n<p>Step 1 : \u0e44\u0e1b\u0e17\u0e35\u0e48 Cisco Unified CCX Services &gt; Go<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4917\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-6-1024x488-1.png\" alt=\"\" width=\"1024\" height=\"488\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-6-1024x488-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-6-1024x488-1-300x143.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-6-1024x488-1-768x366.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Step 2 : \u0e44\u0e1b\u0e17\u0e35\u0e48 Tools &gt; Control Center \u2013 Network Services<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4916\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-7-1024x343-1.png\" alt=\"\" width=\"1024\" height=\"343\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-7-1024x343-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-7-1024x343-1-300x100.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-7-1024x343-1-768x257.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>Step 3 : \u0e40\u0e25\u0e37\u0e2d\u0e01 Cisco Unified CCX Engine &gt; Restart<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4915\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-8-1024x457-1.png\" alt=\"\" width=\"1024\" height=\"457\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-8-1024x457-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-8-1024x457-1-300x134.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-8-1024x457-1-768x343.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><strong>5. \u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e2a\u0e16\u0e32\u0e19\u0e30\u0e02\u0e2d\u0e07 CTI Ports and CTI Route Points \u0e27\u0e48\u0e32\u0e2d\u0e22\u0e39\u0e48\u0e43\u0e19\u0e2a\u0e16\u0e32\u0e19\u0e30 Registered \u0e2b\u0e23\u0e37\u0e2d\u0e44\u0e21\u0e48<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4914\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-9-1024x368-1.png\" alt=\"\" width=\"1024\" height=\"368\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-9-1024x368-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-9-1024x368-1-300x108.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-9-1024x368-1-768x276.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><strong>6. \u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e2a\u0e16\u0e32\u0e19\u0e30\u0e02\u0e2d\u0e07 Cisco UCCX services under UCCX Serviceability and Unified CM Telephony Subsystem \u0e27\u0e48\u0e32\u0e2d\u0e22\u0e39\u0e48\u0e43\u0e19\u0e2a\u0e16\u0e32\u0e19\u0e30 IN_SERVICE \u0e2b\u0e23\u0e37\u0e2d\u0e44\u0e21\u0e48<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4913\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-10-1024x465-1.png\" alt=\"\" width=\"1024\" height=\"465\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-10-1024x465-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-10-1024x465-1-300x136.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/CCX_Fix_CTI_Unregis-10-1024x465-1-768x349.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>\u0e2b\u0e32\u0e01\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e2d\u0e48\u0e32\u0e19\u0e23\u0e32\u0e22\u0e25\u0e30\u0e40\u0e2d\u0e35\u0e22\u0e14\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e40\u0e15\u0e34\u0e21 \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e40\u0e02\u0e49\u0e32\u0e44\u0e1b\u0e2d\u0e48\u0e32\u0e19\u0e44\u0e14\u0e49\u0e43\u0e19\u0e25\u0e34\u0e49\u0e07\u0e14\u0e49\u0e32\u0e19\u0e25\u0e48\u0e32\u0e07\u0e19\u0e35\u0e49\u0e04\u0e23\u0e31\u0e1a<\/p>\n<p><a href=\"https:\/\/www.ablenet.co.th\/en\/2020\/12\/21\/fix_unrigis_cti\/_wp_link_placeholder\/\">https:\/\/community.cisco.com\/t5\/contact-center\/cti-route-point-and-cti-ports-not-registering-uccx-10-5-and-cucm\/td-p\/2602806<\/a><\/p>\n<ul class=\"seed-social 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\u0e40\u0e27\u0e2d\u0e23\u0e4c\u0e0a\u0e31\u0e48\u0e19 10.5 \u0e0b\u0e36\u0e48\u0e07\u0e43\u0e19\u0e01\u0e32\u0e23\u0e04\u0e38\u0e22\u0e01\u0e31\u0e19\u0e23\u0e30\u0e2b\u0e27\u0e48\u0e32\u0e07 CUCM \u0e41\u0e25\u0e30 UCCX \u0e08\u0e30\u0e04\u0e38\u0e22\u0e1c\u0e48\u0e32\u0e19 CTI Route point \u0e01\u0e31\u0e1a CTI port \u0e1b\u0e23\u0e32\u0e01\u0e0f\u0e27\u0e48\u0e32\u0e2b\u0e25\u0e31\u0e07\u0e08\u0e32\u0e01 Migrate VM \u0e44\u0e1b\u0e22\u0e31\u0e07 Server \u0e43\u0e2b\u0e21\u0e48\u0e40\u0e23\u0e35\u0e22\u0e1a\u0e23\u0e49\u0e2d\u0e22 \u0e1b\u0e23\u0e32\u0e01\u0e0f\u0e27\u0e48\u0e32 CTI Route point \u0e01\u0e31\u0e1a CTI port [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":3760,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[107,397,69,72],"class_list":["post-3759","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-cisco-collaboration","tag-cisco-unified-contact-center-express","tag-cucm","tag-uccx"],"_links":{"self":[{"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/posts\/3759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/comments?post=3759"}],"version-history":[{"count":3,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/posts\/3759\/revisions"}],"predecessor-version":[{"id":4925,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/posts\/3759\/revisions\/4925"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/media\/3760"}],"wp:attachment":[{"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/media?parent=3759"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/categories?post=3759"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/tags?post=3759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}