{"id":3635,"date":"2023-05-02T07:30:04","date_gmt":"2023-05-02T07:30:04","guid":{"rendered":"https:\/\/www.ablenet.co.th\/?p=3635"},"modified":"2023-05-23T05:00:46","modified_gmt":"2023-05-23T05:00:46","slug":"uccx-ivr","status":"publish","type":"post","link":"https:\/\/www.ablenet.co.th\/en\/2023\/05\/02\/uccx-ivr\/","title":{"rendered":"\u0e01\u0e32\u0e23\u0e04\u0e2d\u0e19\u0e1f\u0e34\u0e01\u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 (Auto Attendance) \u0e42\u0e14\u0e22\u0e43\u0e0a\u0e49 Cisco Unified Contact Center Express(UCCX)"},"content":{"rendered":"<h4>\u0e2a\u0e27\u0e31\u0e2a\u0e14\u0e35\u0e04\u0e23\u0e31\u0e1a \u0e43\u0e19\u0e1a\u0e17\u0e04\u0e27\u0e32\u0e21\u0e19\u0e35\u0e49\u0e1c\u0e21\u0e08\u0e30\u0e21\u0e32\u0e41\u0e19\u0e30\u0e19\u0e33\u0e27\u0e34\u0e18\u0e35\u0e01\u0e32\u0e23\u0e04\u0e2d\u0e19\u0e1f\u0e34\u0e01\u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 (Auto Attendance) \u0e42\u0e14\u0e22\u0e43\u0e0a\u0e49 Cisco Unified Contact Center Express \u0e2b\u0e23\u0e37\u0e2d\u0e40\u0e23\u0e35\u0e22\u0e01\u0e22\u0e48\u0e2d\u0e27\u0e48\u0e32 UCCX \u0e0b\u0e36\u0e48\u0e07\u0e15\u0e31\u0e27 UCCX \u0e08\u0e33\u0e40\u0e1b\u0e47\u0e19\u0e15\u0e49\u0e2d\u0e07\u0e17\u0e33\u0e07\u0e32\u0e19\u0e07\u0e32\u0e19\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e1a Cisco Unified Communications Manager \u0e2b\u0e23\u0e37\u0e2d\u0e40\u0e23\u0e35\u0e22\u0e01\u0e22\u0e48\u0e2d\u0e27\u0e48\u0e32 CUCM<\/h4>\r\n<h4>\u0e15\u0e31\u0e27 UCCX \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e43\u0e0a\u0e49\u0e43\u0e19\u0e01\u0e32\u0e23\u0e17\u0e33\u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 (Auto Attendance) \u0e40\u0e0a\u0e48\u0e19 \u0e40\u0e21\u0e37\u0e48\u0e2d\u0e21\u0e35\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e42\u0e17\u0e23\u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e08\u0e30\u0e21\u0e35\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34\u0e08\u0e32\u0e01\u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e2d\u0e1a\u0e01\u0e25\u0e31\u0e1a\u0e44\u0e1b\u0e22\u0e31\u0e07\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49 (Greeting) \u0e41\u0e25\u0e30\u0e22\u0e31\u0e07\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e43\u0e0a\u0e49\u0e43\u0e19\u0e01\u0e32\u0e23\u0e17\u0e33\u0e23\u0e30\u0e1a\u0e1a Interactive voice response (IVR) \u0e19\u0e31\u0e48\u0e19\u0e04\u0e37\u0e2d\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49\u0e42\u0e17\u0e23\u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e08\u0e30\u0e21\u0e35\u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 \u0e41\u0e25\u0e30\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e01\u0e14\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e25\u0e02\u0e15\u0e48\u0e32\u0e07\u0e46 \u0e15\u0e32\u0e21\u0e17\u0e35\u0e48\u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e1a\u0e2d\u0e01 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e17\u0e33\u0e01\u0e32\u0e23\u0e42\u0e2d\u0e19\u0e2a\u0e32\u0e22\u0e44\u0e1b\u0e22\u0e31\u0e07\u0e41\u0e1c\u0e19\u0e01 \u0e2b\u0e23\u0e37\u0e2d\u0e42\u0e2d\u0e19\u0e2a\u0e32\u0e22\u0e44\u0e1b\u0e22\u0e31\u0e07\u0e40\u0e1a\u0e2d\u0e23\u0e4c\u0e17\u0e35\u0e48\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d<br \/>\u0e43\u0e19\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49 UCCX \u0e08\u0e30\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e22\u0e37\u0e14\u0e2b\u0e22\u0e38\u0e48\u0e19\u0e43\u0e19\u0e01\u0e32\u0e23\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19\u0e02\u0e2d\u0e07\u0e23\u0e30\u0e1a\u0e1a \u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07\u0e08\u0e32\u0e01\u0e40\u0e23\u0e32\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e40\u0e02\u0e35\u0e22\u0e19\u0e2a\u0e04\u0e23\u0e34\u0e1b\u0e15\u0e4c (Script) \u0e43\u0e19\u0e01\u0e32\u0e23\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19\u0e02\u0e2d\u0e07\u0e23\u0e30\u0e1a\u0e1a\u0e44\u0e14\u0e49 \u0e40\u0e2d\u0e32\u0e25\u0e30 \u0e16\u0e49\u0e32\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e41\u0e25\u0e49\u0e27 \u0e40\u0e23\u0e32\u0e44\u0e1b\u0e25\u0e38\u0e22\u0e01\u0e31\u0e19\u0e40\u0e25\u0e22\u0e22<\/h4>\r\n<h3><strong>1. \u0e01\u0e32\u0e23\u0e04\u0e2d\u0e19\u0e1f\u0e34\u0e01\u0e1a\u0e19 CUCM<\/strong><\/h3>\r\n<h4>1.1 Add IP Phone \u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19\u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e43\u0e19 CUCM<\/h4>\r\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-4278 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/1-6.png\" alt=\"\" width=\"1920\" height=\"545\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/1-6.png 1920w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/1-6-300x85.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/1-6-1024x291.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/1-6-768x218.png 768w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/1-6-1536x436.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\r\n<h4>1.2 \u0e2a\u0e23\u0e49\u0e32\u0e07 AXL User : User management &gt;&gt; Application User &gt;&gt; Add New<\/h4>\r\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"size-full wp-image-4277 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/2-1024x364-1.png\" alt=\"\" width=\"1024\" height=\"364\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/2-1024x364-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/2-1024x364-1-300x107.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/2-1024x364-1-768x273.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>\u0e40\u0e1e\u0e34\u0e48\u0e21 Rule \u0e17\u0e35\u0e48 UCCX \u0e08\u0e30\u0e15\u0e49\u0e2d\u0e07\u0e43\u0e0a\u0e49\u0e43\u0e19\u0e01\u0e32\u0e23\u0e40\u0e02\u0e49\u0e32\u0e16\u0e36\u0e07 CUCM<\/h4>\r\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"size-full wp-image-4276 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/3-1024x172-1.png\" alt=\"\" width=\"1024\" height=\"172\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/3-1024x172-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/3-1024x172-1-300x50.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/3-1024x172-1-768x129.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>1.3 \u0e2a\u0e23\u0e49\u0e32\u0e07 Admin User \u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e25\u0e47\u0e2d\u0e04\u0e2d\u0e34\u0e19\u0e43\u0e19 UCCX (Cisco Unified Contact Center Express)<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4275 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/4-1024x401-1.png\" alt=\"\" width=\"1024\" height=\"401\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/4-1024x401-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/4-1024x401-1-300x117.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/4-1024x401-1-768x301.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>\u0e40\u0e25\u0e37\u0e2d\u0e01 IP Phone \u0e17\u0e35\u0e48\u0e40\u0e23\u0e32 Add \u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e43\u0e19\u0e15\u0e2d\u0e19\u0e41\u0e23\u0e01<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4274 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/5-1024x208-1.png\" alt=\"\" width=\"1024\" height=\"208\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/5-1024x208-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/5-1024x208-1-300x61.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/5-1024x208-1-768x156.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>\u0e40\u0e25\u0e37\u0e2d\u0e01 Primary Extension Number<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4273 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/6-1024x57-1.png\" alt=\"\" width=\"1024\" height=\"57\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/6-1024x57-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/6-1024x57-1-300x17.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/6-1024x57-1-768x43.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>1.4. \u0e44\u0e1b\u0e17\u0e35\u0e48 Phone \u0e41\u0e25\u0e30\u0e40\u0e25\u0e37\u0e2d\u0e01 User \u0e43\u0e2b\u0e49\u0e01\u0e31\u0e1a Phone \u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4272 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/7-1024x493-1.png\" alt=\"\" width=\"1024\" height=\"493\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/7-1024x493-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/7-1024x493-1-300x144.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/7-1024x493-1-768x370.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h3><strong>2. \u0e01\u0e32\u0e23\u0e04\u0e2d\u0e19\u0e1f\u0e34\u0e01\u0e1a\u0e19 UCCX<\/strong><\/h3>\r\n<h4>2.1 \u0e43\u0e2a\u0e48\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e25\u0e02 IP \u0e02\u0e2d\u0e07 CUCM \u0e41\u0e25\u0e30\u0e43\u0e2a\u0e48 Usename , Password \u0e02\u0e2d\u0e07 AXL User \u0e17\u0e35\u0e48\u0e40\u0e23\u0e32\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e43\u0e19\u0e02\u0e31\u0e49\u0e19\u0e15\u0e2d\u0e19\u0e17\u0e35\u0e48 1.2<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4271 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/8-1024x263-1.png\" alt=\"\" width=\"1024\" height=\"263\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/8-1024x263-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/8-1024x263-1-300x77.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/8-1024x263-1-768x197.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>2.2 \u0e2d\u0e31\u0e1e\u0e42\u0e2b\u0e25\u0e14 License<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4270 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/9-1024x283-1.png\" alt=\"\" width=\"1024\" height=\"283\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/9-1024x283-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/9-1024x283-1-300x83.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/9-1024x283-1-768x212.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>2.3 \u0e23\u0e2d\u0e01\u0e32\u0e23 Activate Component \u0e15\u0e48\u0e32\u0e07\u0e46<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4269 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/10-1024x315-1.png\" alt=\"\" width=\"1024\" height=\"315\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/10-1024x315-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/10-1024x315-1-300x92.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/10-1024x315-1-768x236.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>2.4 Next<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4268 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/11-1024x246-1.png\" alt=\"\" width=\"1024\" height=\"246\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/11-1024x246-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/11-1024x246-1-300x72.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/11-1024x246-1-768x185.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>2.5 \u0e43\u0e2a\u0e48 Usename , Password \u0e02\u0e2d\u0e07 AXL User , CTI Port \u0e41\u0e25\u0e30 RMCM<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4267 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/12-1024x470-1.png\" alt=\"\" width=\"1024\" height=\"470\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/12-1024x470-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/12-1024x470-1-300x138.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/12-1024x470-1-768x353.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4266 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/13-1024x266-1.png\" alt=\"\" width=\"1024\" height=\"266\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/13-1024x266-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/13-1024x266-1-300x78.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/13-1024x266-1-768x200.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>2.6 Next<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4264 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/14-1024x240-1.png\" alt=\"\" width=\"1024\" height=\"240\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/14-1024x240-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/14-1024x240-1-300x70.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/14-1024x240-1-768x180.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>2.7 \u0e40\u0e25\u0e37\u0e2d\u0e01\u0e20\u0e32\u0e29\u0e32<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4263 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/15-1024x364-1.png\" alt=\"\" width=\"1024\" height=\"364\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/15-1024x364-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/15-1024x364-1-300x107.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/15-1024x364-1-768x273.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>2.8 \u0e40\u0e25\u0e37\u0e2d\u0e01 User \u0e17\u0e35\u0e48\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e44\u0e27\u0e49\u0e1a\u0e19 CUCM \u0e43\u0e19\u0e02\u0e31\u0e49\u0e19\u0e15\u0e2d\u0e19\u0e17\u0e35\u0e48 1.3<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4262 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/16-1024x451-1.png\" alt=\"\" width=\"1024\" height=\"451\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/16-1024x451-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/16-1024x451-1-300x132.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/16-1024x451-1-768x338.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>\u0e08\u0e32\u0e01\u0e19\u0e31\u0e49\u0e19\u0e1b\u0e34\u0e14\u0e2b\u0e19\u0e49\u0e32\u0e15\u0e48\u0e32\u0e07 UCCX \u0e1a\u0e19\u0e40\u0e27\u0e47\u0e1a\u0e1a\u0e23\u0e32\u0e27\u0e40\u0e0b\u0e2d\u0e23\u0e4c \u0e41\u0e25\u0e30\u0e40\u0e02\u0e49\u0e32\u0e43\u0e2b\u0e21\u0e48<\/h4>\r\n<h3><strong>3. \u0e01\u0e32\u0e23\u0e04\u0e2d\u0e19\u0e1f\u0e34\u0e01 Contact Center<\/strong><\/h3>\r\n<h4>3.1 \u0e44\u0e1b\u0e17\u0e35\u0e48 CUCM : \u0e44\u0e1b\u0e17\u0e35\u0e48 User \u0e41\u0e25\u0e30\u0e40\u0e25\u0e37\u0e2d\u0e01 IPCC Extension<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4261 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/17-1024x56-1.png\" alt=\"\" width=\"1024\" height=\"56\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/17-1024x56-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/17-1024x56-1-300x16.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/17-1024x56-1-768x42.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\r\n<figcaption><\/figcaption>\r\n<\/figure>\r\n<h4>3.2 Login \u0e40\u0e02\u0e49\u0e32 UCCX<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4260 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/17.5-1024x281-1.png\" alt=\"\" width=\"1024\" height=\"281\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/17.5-1024x281-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/17.5-1024x281-1-300x82.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/17.5-1024x281-1-768x211.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>3.3 \u0e44\u0e1b\u0e17\u0e35\u0e48 Subsystem \u2013 RmCm \u2013 Resource \u0e08\u0e30\u0e40\u0e2b\u0e47\u0e19\u0e44\u0e14\u0e49\u0e27\u0e48\u0e32 User Agent \u0e17\u0e35\u0e48\u0e40\u0e23\u0e32\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e44\u0e14\u0e49 Sycn \u0e21\u0e32\u0e1a\u0e19 UCCX \u0e40\u0e23\u0e35\u0e22\u0e1a\u0e23\u0e49\u0e2d\u0e22\u0e41\u0e25\u0e49\u0e27<br \/><br \/><\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4259 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/18-1-1024x319-1.png\" alt=\"\" width=\"1024\" height=\"319\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/18-1-1024x319-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/18-1-1024x319-1-300x93.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/18-1-1024x319-1-768x239.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>3.4 \u0e2a\u0e23\u0e49\u0e32\u0e07 Skill : Subsystem \u2013 RmCm \u2013 Skills \u2013 Add new : Call Center<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4258 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/19-1024x266-1.png\" alt=\"\" width=\"1024\" height=\"266\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/19-1024x266-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/19-1024x266-1-300x78.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/19-1024x266-1-768x200.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>3.5 Assign skill \u0e43\u0e2b\u0e49\u0e01\u0e31\u0e1a Agent \u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4257 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/20-1024x280-1.png\" alt=\"\" width=\"1024\" height=\"280\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/20-1024x280-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/20-1024x280-1-300x82.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/20-1024x280-1-768x210.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4256 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/21-1024x385-1.png\" alt=\"\" width=\"1024\" height=\"385\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/21-1024x385-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/21-1024x385-1-300x113.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/21-1024x385-1-768x289.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>3.6 Assign Supervisor \u0e43\u0e2b\u0e49\u0e01\u0e31\u0e1a Agent<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4255 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/22-1024x390-1.png\" alt=\"\" width=\"1024\" height=\"390\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/22-1024x390-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/22-1024x390-1-300x114.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/22-1024x390-1-768x293.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4254 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/23-1024x499-1.png\" alt=\"\" width=\"1024\" height=\"499\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/23-1024x499-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/23-1024x499-1-300x146.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/23-1024x499-1-768x374.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>3.7 \u0e2a\u0e23\u0e49\u0e32\u0e07 Contact Service Queues : Subsystem \u2013 RmCm \u2013 Contact Service Queues<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4253 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/24-1024x263-1.png\" alt=\"\" width=\"1024\" height=\"263\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/24-1024x263-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/24-1024x263-1-300x77.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/24-1024x263-1-768x197.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>\u0e01\u0e33\u0e2b\u0e19\u0e14 Resource Pool \u0e41\u0e25\u0e30\u0e08\u0e30\u0e43\u0e0a\u0e49\u0e04\u0e48\u0e32 Option \u0e14\u0e31\u0e07\u0e01\u0e25\u0e48\u0e32\u0e27\u0e01\u0e31\u0e1a Skill \u0e17\u0e35\u0e48\u0e40\u0e23\u0e32\u0e2a\u0e23\u0e49\u0e32\u0e07<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4252 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/25-1024x375-1.png\" alt=\"\" width=\"1024\" height=\"375\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/25-1024x375-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/25-1024x375-1-300x110.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/25-1024x375-1-768x281.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4251 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/26-1024x332-1.png\" alt=\"\" width=\"1024\" height=\"332\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/26-1024x332-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/26-1024x332-1-300x97.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/26-1024x332-1-768x249.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>\u0e42\u0e14\u0e22 Default \u0e04\u0e48\u0e32 Competence \u0e08\u0e30\u0e16\u0e39\u0e01\u0e01\u0e33\u0e2b\u0e19\u0e14\u0e44\u0e27\u0e49\u0e40\u0e17\u0e48\u0e32\u0e01\u0e31\u0e1a 5 \u0e40\u0e23\u0e32\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e40\u0e1e\u0e34\u0e48\u0e21 \u0e2b\u0e23\u0e37\u0e2d\u0e43\u0e0a\u0e49\u0e04\u0e48\u0e32 Default \u0e01\u0e47\u0e44\u0e14\u0e49<\/h4>\r\n<h4>3.8 \u0e2a\u0e23\u0e49\u0e32\u0e07 Team : Subsystem \u2013 RmCm \u2013 Teams<\/h4>\r\n<ol>\r\n<li>Assign Supervisour<\/li>\r\n<li>Assign Agent<\/li>\r\n<li>Assign CSQ<\/li>\r\n<\/ol>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4250 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/27-1024x453-1.png\" alt=\"\" width=\"1024\" height=\"453\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/27-1024x453-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/27-1024x453-1-300x133.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/27-1024x453-1-768x340.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>3.9 \u0e04\u0e2d\u0e19\u0e1f\u0e34\u0e01 Call Control Group : Subsystem \u2013 Cisco Unified CM Telephony \u2013 Call Control Group<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4249 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/28-1024x404-1.png\" alt=\"\" width=\"1024\" height=\"404\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/28-1024x404-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/28-1024x404-1-300x118.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/28-1024x404-1-768x303.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e01\u0e32\u0e23\u0e2a\u0e23\u0e49\u0e32\u0e07 Call Control Group \u0e42\u0e14\u0e22\u0e44\u0e1b\u0e17\u0e35\u0e48 CUCM \u2013 Devices \u2013 Phone \u0e08\u0e30\u0e41\u0e2a\u0e14\u0e07 CTI Port \u0e17\u0e35\u0e48\u0e16\u0e39\u0e01\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e02\u0e36\u0e49\u0e19<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4248 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/29-1024x353-1.png\" alt=\"\" width=\"1024\" height=\"353\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/29-1024x353-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/29-1024x353-1-300x103.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/29-1024x353-1-768x265.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>3.10 \u0e2d\u0e31\u0e1e\u0e42\u0e2b\u0e25\u0e14 Script \u0e44\u0e1b\u0e22\u0e31\u0e07 UCCX : Application \u2013 Script Management<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4247 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/30-1024x337-1.png\" alt=\"\" width=\"1024\" height=\"337\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/30-1024x337-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/30-1024x337-1-300x99.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/30-1024x337-1-768x253.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>3.11 \u0e2d\u0e31\u0e1e\u0e42\u0e2b\u0e25\u0e14 Prompt : Application \u2013 Prompt Management \u2013 TH folder \u0e08\u0e32\u0e01\u0e19\u0e31\u0e49\u0e19 Upload<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4246 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/31.5-1024x348-1.png\" alt=\"\" width=\"1024\" height=\"348\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/31.5-1024x348-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/31.5-1024x348-1-300x102.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/31.5-1024x348-1-768x261.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>3.12 Add New Application : Application \u2013 Application Management \u2013 Add New<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4245 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/31.7-1024x238-1.png\" alt=\"\" width=\"1024\" height=\"238\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/31.7-1024x238-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/31.7-1024x238-1-300x70.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/31.7-1024x238-1-768x179.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4244 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/32-1-1024x449-1.png\" alt=\"\" width=\"1024\" height=\"449\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/32-1-1024x449-1.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/32-1-1024x449-1-300x132.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/32-1-1024x449-1-768x337.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<h4>Add Trigger<\/h4>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4243 aligncenter\" src=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/33.png\" alt=\"\" width=\"1071\" height=\"662\" srcset=\"https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/33.png 1071w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/33-300x185.png 300w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/33-1024x633.png 1024w, https:\/\/www.ablenet.co.th\/wp-content\/uploads\/2023\/05\/33-768x475.png 768w\" sizes=\"(max-width: 1071px) 100vw, 1071px\" \/><\/figure>\r\n<h4>\u0e40\u0e23\u0e35\u0e22\u0e1a\u0e23\u0e49\u0e2d\u0e22\u0e04\u0e23\u0e31\u0e1a \u0e08\u0e32\u0e01\u0e19\u0e31\u0e49\u0e19 \u0e17\u0e14\u0e2a\u0e2d\u0e1a\u0e42\u0e14\u0e22\u0e01\u0e32\u0e23\u0e42\u0e17\u0e23\u0e40\u0e02\u0e49\u0e32\u0e44\u0e1b\u0e17\u0e35\u0e48\u0e40\u0e1a\u0e2d\u0e23\u0e4c 999 \u0e08\u0e30\u0e44\u0e14\u0e49\u0e22\u0e34\u0e19\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 \u0e19\u0e31\u0e48\u0e19\u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e04\u0e2d\u0e19\u0e1f\u0e34\u0e01\u0e17\u0e31\u0e49\u0e07\u0e2b\u0e21\u0e14\u0e40\u0e23\u0e35\u0e22\u0e1a\u0e23\u0e49\u0e2d\u0e22\u0e41\u0e25\u0e49\u0e27\u0e04\u0e23\u0e31\u0e1a \u0e2b\u0e32\u0e01\u0e40\u0e23\u0e32\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e40\u0e1e\u0e34\u0e48\u0e21\u0e40\u0e15\u0e34\u0e21\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e02\u0e2d\u0e07\u0e23\u0e30\u0e1a\u0e1a\u0e40\u0e23\u0e32\u0e01\u0e47\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e40\u0e02\u0e35\u0e22\u0e19 Script \u0e40\u0e1e\u0e34\u0e48\u0e21\u0e40\u0e15\u0e34\u0e21\u0e15\u0e32\u0e21\u0e04\u0e27\u0e32\u0e21\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32\u0e25\u0e07\u0e44\u0e1b\u0e44\u0e14\u0e49\u0e40\u0e25\u0e22<\/h4>","protected":false},"excerpt":{"rendered":"<p>\u0e2a\u0e27\u0e31\u0e2a\u0e14\u0e35\u0e04\u0e23\u0e31\u0e1a \u0e43\u0e19\u0e1a\u0e17\u0e04\u0e27\u0e32\u0e21\u0e19\u0e35\u0e49\u0e1c\u0e21\u0e08\u0e30\u0e21\u0e32\u0e41\u0e19\u0e30\u0e19\u0e33\u0e27\u0e34\u0e18\u0e35\u0e01\u0e32\u0e23\u0e04\u0e2d\u0e19\u0e1f\u0e34\u0e01\u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 (Auto Attendance) \u0e42\u0e14\u0e22\u0e43\u0e0a\u0e49 Cisco Unified Contact Center Express \u0e2b\u0e23\u0e37\u0e2d\u0e40\u0e23\u0e35\u0e22\u0e01\u0e22\u0e48\u0e2d\u0e27\u0e48\u0e32 UCCX \u0e0b\u0e36\u0e48\u0e07\u0e15\u0e31\u0e27 UCCX \u0e08\u0e33\u0e40\u0e1b\u0e47\u0e19\u0e15\u0e49\u0e2d\u0e07\u0e17\u0e33\u0e07\u0e32\u0e19\u0e07\u0e32\u0e19\u0e23\u0e48\u0e27\u0e21\u0e01\u0e31\u0e1a Cisco Unified Communications Manager \u0e2b\u0e23\u0e37\u0e2d\u0e40\u0e23\u0e35\u0e22\u0e01\u0e22\u0e48\u0e2d\u0e27\u0e48\u0e32 CUCM \u0e15\u0e31\u0e27 UCCX \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e43\u0e0a\u0e49\u0e43\u0e19\u0e01\u0e32\u0e23\u0e17\u0e33\u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 (Auto Attendance) \u0e40\u0e0a\u0e48\u0e19 \u0e40\u0e21\u0e37\u0e48\u0e2d\u0e21\u0e35\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e42\u0e17\u0e23\u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e08\u0e30\u0e21\u0e35\u0e40\u0e2a\u0e35\u0e22\u0e07\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34\u0e08\u0e32\u0e01\u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e2d\u0e1a\u0e01\u0e25\u0e31\u0e1a\u0e44\u0e1b\u0e22\u0e31\u0e07\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49 (Greeting) \u0e41\u0e25\u0e30\u0e22\u0e31\u0e07\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e43\u0e0a\u0e49\u0e43\u0e19\u0e01\u0e32\u0e23\u0e17\u0e33\u0e23\u0e30\u0e1a\u0e1a Interactive voice response (IVR) \u0e19\u0e31\u0e48\u0e19\u0e04\u0e37\u0e2d\u0e40\u0e21\u0e37\u0e48\u0e2d\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49\u0e42\u0e17\u0e23\u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e08\u0e30\u0e21\u0e35\u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 \u0e41\u0e25\u0e30\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e01\u0e14\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e25\u0e02\u0e15\u0e48\u0e32\u0e07\u0e46 \u0e15\u0e32\u0e21\u0e17\u0e35\u0e48\u0e23\u0e30\u0e1a\u0e1a\u0e15\u0e2d\u0e1a\u0e23\u0e31\u0e1a\u0e1a\u0e2d\u0e01 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e17\u0e33\u0e01\u0e32\u0e23\u0e42\u0e2d\u0e19\u0e2a\u0e32\u0e22\u0e44\u0e1b\u0e22\u0e31\u0e07\u0e41\u0e1c\u0e19\u0e01 \u0e2b\u0e23\u0e37\u0e2d\u0e42\u0e2d\u0e19\u0e2a\u0e32\u0e22\u0e44\u0e1b\u0e22\u0e31\u0e07\u0e40\u0e1a\u0e2d\u0e23\u0e4c\u0e17\u0e35\u0e48\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e43\u0e19\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49 UCCX \u0e08\u0e30\u0e21\u0e35\u0e04\u0e27\u0e32\u0e21\u0e22\u0e37\u0e14\u0e2b\u0e22\u0e38\u0e48\u0e19\u0e43\u0e19\u0e01\u0e32\u0e23\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19\u0e02\u0e2d\u0e07\u0e23\u0e30\u0e1a\u0e1a \u0e40\u0e19\u0e37\u0e48\u0e2d\u0e07\u0e08\u0e32\u0e01\u0e40\u0e23\u0e32\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e40\u0e02\u0e35\u0e22\u0e19\u0e2a\u0e04\u0e23\u0e34\u0e1b\u0e15\u0e4c (Script) \u0e43\u0e19\u0e01\u0e32\u0e23\u0e04\u0e27\u0e1a\u0e04\u0e38\u0e21\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19\u0e02\u0e2d\u0e07\u0e23\u0e30\u0e1a\u0e1a\u0e44\u0e14\u0e49 \u0e40\u0e2d\u0e32\u0e25\u0e30 \u0e16\u0e49\u0e32\u0e1e\u0e23\u0e49\u0e2d\u0e21\u0e41\u0e25\u0e49\u0e27 \u0e40\u0e23\u0e32\u0e44\u0e1b\u0e25\u0e38\u0e22\u0e01\u0e31\u0e19\u0e40\u0e25\u0e22\u0e22 1. \u0e01\u0e32\u0e23\u0e04\u0e2d\u0e19\u0e1f\u0e34\u0e01\u0e1a\u0e19 CUCM 1.1 Add IP Phone \u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19\u0e40\u0e02\u0e49\u0e32\u0e21\u0e32\u0e43\u0e19 [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":3645,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[396,63,107,124,397,69,102,77,72],"class_list":["post-3635","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-auto-attendance","tag-cisco","tag-cisco-collaboration","tag-cisco-unified-communications-manager","tag-cisco-unified-contact-center-express","tag-cucm","tag-ip-phone","tag-ivr","tag-uccx"],"_links":{"self":[{"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/posts\/3635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/comments?post=3635"}],"version-history":[{"count":7,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/posts\/3635\/revisions"}],"predecessor-version":[{"id":4284,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/posts\/3635\/revisions\/4284"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/media\/3645"}],"wp:attachment":[{"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/media?parent=3635"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/categories?post=3635"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ablenet.co.th\/en\/wp-json\/wp\/v2\/tags?post=3635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}